Never Mind the Quality

July 14, 2007

“Those who speak most of progress measure it by quantity and not by quality.” (George Santayana)

It would appear that local authorities feel that they are accountable to no one. They do not publish performance figures for parking, bus lane, or moving traffic enforcement. If you want to find out more, generally speaking, you have to lodge a freedom of information request.

There is one notable exception: Transport for London (TfL) it would appear, does set performance targets and has published at least one performance review. It’s a bit of an odd document in that it only covers 7 months (as opposed to a year) from April – October 2006, but it is, never the less, quite enlightening. Read the rest of this entry »